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Level 1 Escape is a premium escape room entertainment company. Our goal is to deliver the most challenging and memorable escape room experience in this city.

What makes us different? At Level 1 Escape, we believe that the overall experience should be entertaining, challenging, and immerse the player in the environment. We hold ourselves to the highest level of quality in player experience and customer service. Our rooms all contain atmospheric elements and technology that immerses players into the environment and gameplay. Above and beyond the standard puzzles, we aim to create a unique ambiance missing from many other escape rooms. We are also the only escape room in Calgary to provide themes that progress over multiple rooms to convey realism and adventure. Finally, our themes are built from the ground-up for us to maximize the user experience.

Key Duties of the Level 1 Escape Store Manager:

  • Ensure store policies are being strictly followed and enforced
  • Be the first line for customer service including the handling of customer complaints in often difficult situations
  • Respond to all reviews on social media and business-related websites
  • Handle distribution of internal communications to staff
  • Create weekly staff schedules with aim to minimize unnecessary costs
  • Order supplies and ensure puzzle backups, drinks and other incidentals are always available
  • Provide weekly reports on tasks completed along with suggestions and ideas for improvements
  • Handle staff discipline and coaching
  • Assist in answering phone calls to help customers with questions, booking game sessions, process payments, especially related to high importance corporate events
  • Attend staff meetings, training sessions, and off-site customer or marketing events
  • Be able to stand in for game hosts as required

The successful candidate is:

  • Organized people person who is unafraid to speak up when they see others who are doing something wrong or not following policy
  • Customer service focused self-starter that takes initiative to identify issues before they become problems
  • Able to work in an often fast-paced environment
  • High level of attention to detail
  • Effective communication and team work skills
  • Able to work effectively with little supervision

Work Schedule / Compensation

  • Level 1 Escape operates on a scheduled shift-work operation
  • Compensation will be based on past work experience and will be paid an hourly rate
  • Qualifies for performance incentives

Key Duties of a Level 1 Escape Game Host:

  • Greet guests with enthusiasm upon arrival and ensure that waivers are signed
  • Brief players on the game’s backstory, rules, and guidelines
  • Facilitate guests through their experience by providing hints when requested
  • Troubleshoot any concerns and game issues guests may have throughout their experience
  • Debrief players post-game, take pictures and gather feedback
  • Encourage guests to post, like, and share on Facebook, Twitter, Instagram, and Trip Advisor to increase visibility
  • Thoroughly reset game rooms and ensure consistent gameplay experiences
  • Get guests set up in the VR rooms, teach them on how to select and start various games
  • Contribute to quality improvement initiatives
  • Assist in answering phone calls to help customers with questions, booking game sessions, process payments, update game statistics
  • Attend staff meetings, training sessions, and off-site customer or marketing events
  • Participate in nightly and weekly cleaning and maintenance tasks
  • Escalate to Team Lead or Manager about any customer issues or concerns

The successful candidate is:

  • An upbeat, self-starter that takes initiative
  • Experienced in customer service focused roles
  • Able to work in a fast-paced environment
  • High level of attention to detail
  • Effective communication skills
  • Strong teamwork and collaboration skills
  • Able to work effectively with little supervision

Work Schedule / Compensation

  • Level 1 Escape operates on a scheduled shift-work operation
  • Availability must be submitted two weeks in advance, and you will be scheduled a shift around your availability
  • You must have a minimum one weekday and weekend availability
  • Compensation will be based on past work experience and will be paid an hourly rate
  • Qualifies for performance incentives

Key Duties of the Level 1 Escape Graphic Designer:

  • Create monthly digital promotional images for social media/other advertisement outlets such as Google ads and other third-party advertisers
  • Create in-store posters for print representing room themes are well as seasonal holiday themes
  • Paint and design of interior room decorations including wall backgrounds for player immersion
  • Advise and update on current graphic designs

Work Schedule / Compensation

  • Work will be on a contract basis per piece of work delivered
  • Long-term payments are available once monthly deliverables have been deemed reliable
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